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RETAIL HOW CAN I TRACK MY RETAIL ORDER?
Any order initiated on line using Pay Pal will issue you an on line receipt of your payment. Email money transfers will issue a receipt of payment generated from your financial institution. Once your product has been shipped the Shipping Company selected will send you an e confirmation that your order has been shipped and provide you with a tracking number. All methods of shipping let you track your parcel on line, enabling you to plan your day, so to speak.

WHAT SHIPPING OPTIONS DO I HAVE?
Inter Canada We can ship to any destination in Canada using Express Post, Fed Ex Ground or Fed Ex Express United States and all other International Destinations All international orders must be shipped via Fed Ex- Express.

WHAT IS YOUR RETAIL EXCHANGE + RETURN POLICY?
If any Spot da Dog website purchase fails to meet expectations, please return your merchandise to us in its original and unused condition within 30 days of receipt for a full exchange. Follow these simple steps for exchanges. 1.Please contact us at customer service for an exchange authorization. We will give you a RETURN AUTHORIZATION NUMBER that must be noted on the outside of the package. NOTE: Do not re-order your item online. Doing so will result in having your account charged for your order again. 2. Include the original receipt/packing slip, or a photocopy of it if you prefer. Return the unused product in its original packaging with all accompanying materials etc. All products must be returned in the same condition with the packing material in which it was received. This includes the original packaging for each item, with Spot da Dog tags intact (not priced or marked in any way). Original Shipping charges are nonrefundable. Shipping arrangements for any item returned for an exchange is the responsibility of the customer (unless the item is defective or damaged). Spot da Dog will not responsible for lost merchandise that is not received. for this reason we only accept returns sent back to us in an Insured Package with Delivery Confirmation.

WHAT ARE YOUR POLICIES ON INTERNATIONAL SHIPPING, CUSTOMS, TARRIF’S AND TAXES?
We at Spot da Dog apologize that we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. We are also not responsible for lost merchandise that has not been received on our end. for this reason we only accept returns sent back to us in an Insured Package with Delivery Confirmation. All international customers both wholesale and retail are responsible for any customs charges, tariffs or taxes which are assessed by each individual country at the time of delivery. Sorry but we are simply unable to estimate your country's customs charges. Please be sure when ordering from outside of the Canada to double check to ensure all contact information including your telephone number is complete and correct.

WHAT IS YOUR POLICY ON DEFECTIVE OR DAMAGED GOODS
Should you receive an item that is defective or damaged, contact us within 5 business days of delivery of merchandise to inform us of the problem. We will cheerfully correct the problem. No damage claims are accepted after the 5-business day period has elapsed. The return procedure is exactly the same from here on in. As long as the problem is reported to us within 5 days, and shipped promptly. PLEASE NOTE: Due to the nature of animals, Spot da Dog cannot guarantee an item for defect or damage once a pet has worn an item. Spot da Dog Creations Inc. reserves the right to determine if a product returned is in fact in an unused condition or if the damage incurred has been caused by means other than a factory defect. Once we have received your damage claim and it has been determined by us that the damage is a factory defect, you will be credited for return shipping costs.

WHAT IS CONSIDERED A FINAL SALE?
Sales, Promotions and Special Discounts are final sales. Custom orders and monogrammed items are final sales

WHERE DO I SEND MY ITEM FOR EXCHANGE?
Exchanges can be shipped to:
Spot da Dog Creations Inc.
Suite 404 680 Queens Quay West
Toronto, Ontario. M5V 2Y9, CANADA

WHAT IF MY SHIPMENT CAN’T BE DELIVERED?
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or a customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer for refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

WHAT METHODS OF PAYMENT ARE ACCEPTED? Our online store is Pay Pal verified. This enabled you the customer to use any major credit card, direct debits and e-checks. We can also accept e money transfers through our customer service e-mail address. We do not accept personal cheques, or money orders at this time.

Wholeslae FAQ's

DO YOU SELL WHOLESALE?
Yes we at Spot da Dog do sell wholesale. Simply e-mail us at wholesale@spotdadog.com and we will contact you promptly to help set up you account and give you further details. Once your wholesale account is established we can process your orders on- line.

WHAT ARE YOUR WHOLESALE TERMS OF SALE?
Wholesale customers are asked to pay their first 3 orders, or re-orders in full before we will begin process an order. After your initial three orders a 30-day billing period can be established with Spot da Dog.

WHAT IS YOUR WHOLESALE SHIPPING POLICY?
We ask that all Wholesale customers both (Domestic and International) arrange shipping themselves. Your shipping company must pick up your package at our location. By arranging shipping themselves customers have more control over their delivery options and pricing, easier access to tracking numbers and the opportunity to use their own broker. We at Spot da Dog apologize that we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. All international customers both wholesale and retail are responsible for any customs charges, tariffs or taxes which are assessed by each individual country at the time of delivery. Sorry but we are simply unable to estimate your country's customs charges. When ordering from outside of the Canada please double check to ensure all contact information including your telephone number is complete and correct. we strongly advise that you ship all orders and returns in an Insured Package with Delivery Confirmation, as Spot da Dog will not be responsible for lost merchandise, which was not received.

WHAT DO YOU CHARGE FOR HANDLING?
Please take note that Spot da Dog at this time waves all wholesale handling charges.

WHAT IS YOUR MAXIMUM LIABILITY?
Spot da Dog’s Creations Inc. a Federal Corporation accepts a one time, maximum liability matching the original purchase price of the product plus shipping and handling. Because of the unpredictable nature of animals Spot da Dog can in no way be liable for any damages incurred to the pet or product if it has been worn. We consider the pet owner to be responsible for the supervision of their pet and product. We are in no way responsible for any medical conditions resulting from the use of our product. This includes all allergic reactions and/or complications resulting in chewing or swallowing of the findings or fabric of the product.

WHAT ARE YOUR MAXIMUM AND MINIMUM WHOLESALE ORDERS?
We prefer to think of our product as an exclusive and unique product. Our products are not mass-produced but handcrafted in a sweat free Canadian studio. For this reason we limit our maximum order to two thousand dollars and our minimum to five hundred. All prices quoted on this website are in Canadian funds.

CAN I EXCHANGE ITEMS WITHIN AN ORDER?
Sorry but at this time we cannot accept exchanges from wholesale customers.

HOW OFTEN CAN WE PLACE A WHOLESALE ORDER?
You can place an order, or re-order with us every 2 weeks

WHAT ARE YOUR DELIVERY SCHEDULES?
For orders one thousand and under we ship in four weeks. Orders over one thousand, we ship in six.

HOW CAN I TRACK MY WHOLESALE ORDER?
Given that all wholesale customers are asked to arrange their shipping method we cannot secure delivery dates. Once your order has been shipped, we will e-mail you with a shipping confirmation and tracking number. We do not ship on Saturdays, Sundays, federal holidays or days when the UPS or FedEx is closed.

DEFECTIVE OR DAMAGED GOODS
Should you receive an item that is defective or damaged, contact us within 5 business days of delivery of merchandise to inform us of the problem. We will cheerfully correct the problem by exchanging the item. Unfortunately we are unable to accept damage claims after the 5-business day period has lapsed. PLEASE NOTE: Due to the nature of animals, Spot da Dog cannot guarantee an item for defect or damage once a pet has worn an item. Spot da Dog Creations Inc. reserves the right to determine if a product returned is in fact in an unused condition or if the damage incurred has been caused by means other than a factory defect. Once we have received your damage claim and it has been determined by us that the damage is a factory defect, you will be credited for your shipping costs for the returned item and promptly re shipped the product at our expense.

HOW DO I RETURN DAMAGED GOODS FOR AN EXCHANGE?
Follow these simple steps to return your goods. Please contact us at customer service at 647-436-4348 or customerservice@spotdadog.com for exchange authorization .You will be issued a RETURN AUTHORIZATION NUMBER which must be noted on the outside of the package. Include the original receipt/packing slip, or a photocopy of it if you prefer. Return the unused product in its original packaging with all accompanying materials etc. All products must be returned in the same condition with the packing material in which it was received. This includes the original packaging for each item, with Spot da Dog tags intact (not priced or marked in any way). Shipping arrangements for any item returned for an exchange is the responsibility of the store customer. Once Spot da Dog has accepted your damage claim, we will credit your return shipping and send you a replacement free of shipping charges. We strongly advise that you ship all returns back to us in an Insured Package with Delivery Confirmation. Spot da Dog will not be responsible for lost merchandise that was not received. Spot da Dog will ship your exchanged item back to you one time free of charge. Additional items ordered in an exchange will be waved the standard shipping fee as well. Beyond this any further shipping fees will be charged back to the customer.

HOW FAST CAN YOU DELIVER?
We are a small company that hand crafts our garments. Some orders may take up to 14 business days to complete. For an additional charge, orders to be delivered within Greater Toronto may be sent via local courier for an additional charge. Please contact customer service at 647-436-4348 or email us at customerservice@spotdadog.com for a local courier delivery rate quote.

CAN I CHANGE MY ORDER?
Spot da Dog strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may revise your order within 12 hours after your order has been placed. Please email your order changes to: customerservice@spotdadog.com. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos.

WHAT IF MY PACKAGE CAN’T BE DELIVERED? NON-DELIVERABLE, REFUSED + UNCLAIMED ORDERS
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer for refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

WHAT METHODS OF PAYMENT ARE ACCEPTED?
Our online store is Pay Pal verified. This enabled you the customer to use any major credit card, direct debits and e-checks. We can also accept e money transfers through our customer service e-mail address. We do not accept personal cheques, or money orders at this time.

Sizing FAQ's

Retail + Wholesale FAQ's